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Books>Business & Investing>Industries & Professions>Customer Service
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Ken Blanchard, Sheldon Bowles Raving Fans: A Revolutionary Approach To Customer Service
Jeffrey Gitomer Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
John H. Fleming, Jim Asplund Human Sigma: Managing the Employee-Customer Encounter
Michael Solomon Consumer Behavior (7th Edition)
Fred Reichheld The Ultimate Question: Driving Good Profits and True Growth
Jeffrey Gitomer Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Ken Blanchard, Sheldon Bowles Raving Fans: A Revolutionary Approach To Customer Service
Jeffrey Gitomer Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
John H. Fleming, Jim Asplund Human Sigma: Managing the Employee-Customer Encounter
Michael Solomon Consumer Behavior (7th Edition)
Fred Reichheld The Ultimate Question: Driving Good Profits and True Growth
Jeffrey Gitomer Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Ram Charan What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales
Robert Scoble, Shel Israel Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
Leon Schiffman, Leslie Kanuk Consumer Behavior (9th Edition)
Matt Oechsli The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
Anthony Ulwick, Anthony Ulwick What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Ram Charan What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales
Jack Mitchell Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Carl Sewell, Paul B. Brown Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Robert Scoble, Shel Israel Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
Bryan Eisenberg, Jeffrey Eisenberg Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing
Leon Schiffman, Leslie Kanuk Consumer Behavior (9th Edition)
Matt Oechsli The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
Anthony Ulwick, Anthony Ulwick What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Sunil Chopra, Peter Meindl Supply Chain Management (3rd Edition)
Robert Bacal Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Harry Beckwith What Clients Love: A Field Guide to Growing Your Business
Jack Mitchell Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Carl Sewell, Paul B. Brown Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Bryan Eisenberg, Jeffrey Eisenberg Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing
Tim Templeton The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (The Ken Blanchard Series)
Mike Snyder, Jim Steger Working with Microsoft Dynamics(TM) CRM 3.0
Robert Spector, Patrick D. McCarthy The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Scott M. Stanley, Daniel Trathen, Savanna McCain, Milt Bryan A Lasting Promise: A Christian Guide to Fighting for Your Marriage
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